A.1. The external wall of the refrigerator cabinet may sometimes get quite warm, especially just after installation. This is not a defect of the refrigerator, it is due to the mullion dryer pipe, pumping hot freon gas around the cabinet to prevent "sweating" on the external wall of the cabinet.

A.2. There should be a space no less than 5 cm from right and left side of the refrigerator, and no less than 30 cm from the top. This is for both effective energy saving and decrease heat emitted out. Do not put any cover over the cabinet, such as lace, vinyl sheet, etc. otherwise heat emitting effect drop resulting in poor performance and overheated compressor. The outside cabinet may get warm due to heat emitting, it is not a sign of malfunction. Avoid extreme heat.

A.3.

Yes, The freezer temperature increases during the defrost cycle. This is normal and doesn't affect the quality of the food in the freezer.

A.4. We don't limit the volume of the food. But it is necessary not to block the air vents of the refrigerator with the food. Not using full amount of volume can give you better cooling efficiency due to good air distribution. With fully packed food in the refrigerator, it will reduce the cooling performance due to a restricted air distribution.

A.5. This could be due to hot, humid weather; ensure that the food is wrapped properly. Another possible reason is dependant on the type and quantity of vegetables . However , the latest design of the vegetable compartment creates a humid condition in the vegetable compartment in order to prolong fresher vegetables, thus condensation is inevitable during humid weather.